Frequently asked questions
Booking, pricing, wait times, cancellations and everything clients ask before their first reservation.
Check availabilityHow do I book a ride with American Swift Limousine?
Three ways: book online through our reservation system at any hour, call dispatch at 630-800-9060, or email your trip details and we will send a confirmation back. Corporate accounts can also book by replying to a previous confirmation.
What areas do you serve?
Chicago and the entire suburban ring — DuPage, Cook, Kane, Will, Lake and McHenry counties — plus long-distance runs into Wisconsin, Indiana and Michigan. O'Hare, Midway, Chicago Executive, DuPage, Milwaukee Mitchell, South Bend and Rockford are all regular airports for us.
Are your rates flat or metered?
Flat. You approve the rate when you book and it does not change afterward — not for traffic, not for weather, not for holidays, and not for time of day. Tolls and parking are inside the quoted number.
Do you track flights?
Yes, on every airport arrival. We pull live status from the airline feed and adjust the dispatch time ourselves. Delays do not cost you anything and do not require a call.
How much wait time is included on an airport pickup?
Sixty minutes from touchdown on domestic arrivals and ninety on international. Residential and venue pickups include fifteen minutes.
What is your cancellation policy?
Sedan and SUV reservations can be cancelled without charge up to four hours before the scheduled pickup. Hourly, wedding and multi-vehicle bookings have longer windows set out in the confirmation. Cancellations after the chauffeur has been dispatched are billed as a no-show.
Do you provide child seats?
Yes — rear-facing infant seats, forward-facing seats and boosters, requested at the time of booking. Tell us the child's age and weight and we will bring the correct seat and install it.
Is gratuity included in the rate?
Gratuity is presented as an option at booking so you decide the amount. It is never added silently after the trip.
Can I request the same chauffeur every time?
On regular and corporate accounts, yes, subject to that chauffeur's schedule. Many of our executive clients ride with the same person for years.
Are your chauffeurs licensed and insured?
Every chauffeur is licensed, background-checked and drug-tested, and our vehicles carry commercial livery insurance under our own operating authority. Documentation is available for corporate duty-of-care reviews.
What payment methods do you accept?
All major credit and debit cards through our secure booking system, and direct billing on approved corporate accounts.
Do you operate on holidays and overnight?
Yes. Dispatch is staffed 24 hours a day, 365 days a year, including Thanksgiving, Christmas and New Year's.
Ready when you are
Book online in under two minutes, or talk to a dispatcher who knows Chicagoland.